Terms of Service
Fairy Tales Group ApS
Ørestads Boulevard 61A, 7. tv
A booking is binding for both the tour participants and Fairy Tales Group ApS as soon as the participants have paid for the booking. Our tour guide services are invoiced without VAT in accordance with a special scheme for tour guide services in Denmark.
We do full refunds for our Small Group and Private Tours up to 24-hours before the start of the tour.
All cancellation requests must be submitted in writing to firstname.lastname@example.org.
For all Special Tours, cancellation terms will be individual for each project. If you want to know your specific terms, you are welcome to contact us.
The tour descriptions are for illustrative purposes only. Every tour is personal and unique, depending on the tour guide, the local traffic, and weather conditions on the day. Fairy Tales Group ApS does not, in any way, guarantee that specific sights that will be visited.
Participants are responsible for familiarizing themselves with practical matters relating to our tours published at www.novafairytales.com/faq.
Participation in our tours takes place entirely at the participants' own risk. Participants are liable for any damage to persons and material caused by themselves.
Any complaints regarding the services provided by Fairy Tales Group must be communicated in writing to email@example.com no more than 7 days after the departure date of the tour.
In the event of a dispute, when Fairy Tales Group ApS and the participant fail to reach an agreement during negotiation, any dispute shall be settled according to the Danish law.
The tour participants consent to the processing of their personal data by Fairy Tales Group ApS for administrative purposes.
By visiting our website, certain information is transmitted to us, for example, IP-address, type and version of your web browser, operating system, the website you came from and the time of your visit. This data cannot be used by us to identify individual visitors. The data is exclusively used to improve the popularity, content, and functionality of our website. Whenever we collect personal or business data (e-mail address, name, phone number) this is provided by the visitor on a purely voluntary basis.
Booking & Payment Policy
Whilst booking a tour on novafairytales.com, you’ll be asked to provide some personal information that will be collected through our booking platform (Rezdy), in order to administer your bookings and ensure you get the best service possible - names, phone number, and email.
In the case of online payment, your personal data will be processed via our Payment Gateway provider, Stripe.
We will not share any personal information, unless otherwise explicitly stated, with third parties, unless we are legally obliged to do so or the transfer of data is necessary in order to complete a service you request.
Guides (and in specific destinations bike shops) have access to the basic information provided by the guest upon the booking. To perform the services requested we share basic contact information with our guides, who uses the details to e.g. locate guests or contact them in case of emergencies.
Resellers & Online Travel Agencies Policies
We work with a large network of resellers who then share booking information with us. When you make a reservation on a reseller’s website, take the time to read their privacy notice if you wish to understand how they may process your personal data.
Viator / TripAdvisor Experiences: https://uk.viator.com/privacy-policy
Get Your Guide: https://www.getyourguide.co.uk/privacy_policy